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This Return Policy applies only to product(s) (“Product(s)”) purchased from www.edifier.com.my. If you purchased product(s) from an online website or offline stores other than the Website, please refer to the relevant online website return policy. This Return Policy only reflects procedures relating to cases where you submit the return to Inter-Asia Technology Sdn Bhd (the “Seller”).
STANDARD RETURN POLICY
You can return for refund and/or replace the Product(s) purchased through the Website to the Seller as follows:
You can return for refund, without any reason, within seven (7) calendar days from the delivery date or the invoice, which is later; OR
You can return for refund or replacement within fifteen (15) calendar days from the delivery date or the invoice, which is later.
Note: Subject to the sole discretion of the Seller, if the Product(s) may not be available or no longer in stock for refund and/or replace, the Seller shall refund according to the terms under this Return Policy.
HOW TO RETURN OF PRODUCT TO THE SELLER
The steps of return of Product(s) for refund and/or replace are as follows:
Self-return request
You can submit your return request to obtain the service number through:
Note: If you are unable to create a return request, please contact Edifier Customer Contact Center for support.
Process for refund or replacement
Seller will process your return request within the legal period after receiving the Product(s) you want to return. Subject to the original payment method, after examining the returned Product(s), the Seller shall refund the Product(s) price to you via the payment method you used when purchasing the Product(s), within 15 days from the date on which the notification regarding the use of the right of withdrawal is received. For the replacement, after examining the returned Product(s) at Seller’s sole discretion, if it meets the replacement condition, the new Product(s), subject to STANDARD RETURN POLICY, will be sent to your original order’s delivery address.
If there is a situation where you cannot exercise your right of withdrawal in accordance with the legislation, or if the Product(s) is in a non-refundable condition or non-replaceable condition (Please see “NON-REFUNDABLE OR NON-REPLACEABLE PRODUCTS”, the Product(s) will be returned directly to you by the Seller.
PACKAGING INFORMATION
When returning the Product(s) purchased, you must send them to the Seller by packaging them together with all kinds of accessories, devices, and similar attachments and promotional products (“Attachment”), if any, in addition to the Product(s) in the original box/package in which the Product(s) were delivered to you by the Seller, otherwise, the return of Product(s) may be refused for a refund, upon the sole discretion of Seller.
In addition, you should put the Product(s) and its Attachment in the package that you will send to the Seller, together with the original or photocopy of the Product(s) invoice and the hardcopy of a tracking number with the return waybills that we have sent to you in line with your return request.
15 DAYS RETURN
If you return the Product(s) through the Logistics Service Provider specified in this Return Policy and engaged with the Seller, the return costs will be borne by the Seller. If the return is sent to the Seller through a company other than the Logistics Service Provider that the Seller has contracted with, the costs of the return are your responsibility. Please find the requirement in the “STANDARD RETURN POLICY” “HOW TO RETURN OF PRODUCT TO THE SELLER” and other relevant information under this Policy for more details.
REPLACEMENT REQUEST
The procedures and conditions regarding the return stipulated in this Return Policy are also applicable for Product(s) exchange requests. In this context, you can request a replacement of the Product(s) purchased by following the steps in the “HOW TO RETURN OF PRODUCT TO THE SELLER” of this Return Policy.
NON-REFUNDABLE OR NON-REPLACEABLE PRODUCTS
It is not possible to return your product to the Seller if there is an occurrence of any of the following:
(1) Product(s) was not purchased from the Website.
(2) Product(s) with lost, damaged, modified, or serial number labels, manufacturer’s model, and/or warranty labels in part or in whole.
(3) Product(s) that are returned without all original packaging, initial items and its Attachment including but not limited to the Product box, user manuals, cables, and all other items originally included in the Product box. Product return requests received in incomplete condition will be rejected.
(4) Product(s) that show physical damage due to improper use (e.g. dropping, pressure, exposure to liquids, etc.). The exception in this condition is if you receive the Product(s) in a defective, damaged, or incorrect condition since the beginning of the purchase. In this condition, you may contact the Customer Service Center for further guidance. This condition is not included in the category of Product Return application.
(5) Product(s) that exhibits physical damage and malfunctions due to unavoidable disasters (e.g. floods, fires, earthquakes, lightning, and traffic accidents).
(6) Product(s) that show damage due to you not using and maintaining the Product(s) in accordance with the instructions for use, including but not limited to use at extreme temperatures, use of unauthorised accessories, etc.
(7) Product(s) which appear tampered, customised, or altered in any way.
(8) Any consumable product that has already opened, such as hair clipper, toothbrush, shaver.
(9) Product(s) that have malfunctioned due to accessories (scratch resistance, protective casing, etc.). Products in this condition cannot be used as a reason for returning the Product to get a replacement unit.
(10) Product(s) that the Seller has sold as part of a bundle offers campaign, unless all Product(s) in the bundle offers campaign are properly returned in accordance with the requirement under this Return Policy.
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