FAQ | Edifier Malaysia

Frequently Asked Questions

Q: My Bluetooth Earphone is doesn’t appear in my phone’s Bluetooth search

Your Bluetooth earphone need to enter pairing mode in order to appear in Bluetooth search:

For Earbuds with no button on charging case (X2, X3S, TWS1 Pro)
1. Take out earbuds from charging case
2. Press and hold the touch control until the earbud LED blink in red and blue alternatively
3. search and pair with your phone
For Earbuds which Charging case has button (X6, TWS330NB, TWS NB2 Pro)
1. Put both earbuds in charging case
2. Press and hold the case button until pairing LED show up.
3. Search and pair with your phone

LED color may differ for models. Kindly refer to manual booklet for more details.

Q: My TWS Earbuds only can connect 1 side. Can’t use both side together

Your earbuds may have lost connection with each other. Please do a TWS pair to pair them together.

Q: My Bluetooth earphone/headphone keep disconnect by itself

Try do a factory reset to the earphone/headphone. Different model may have different steps to reset. Kindly refer to manual booklet for factory reset method.

Also try unpair, restart your phone and pair again.

Q: I hear noise coming from the speaker.

A: Edifier Speakers generate little noise, while the background noise of some audio devices are too high. Please unplug audio cable and turn the volume up, if no sound can be heard at 1 meter away from the speaker, then there is no problem with this product.
some noises may be generated by the music file due to compression. Please test with high quality music file to ensure the best quality from the speaker.

Q: I can’t control my Bluetooth speaker volume with my smartphones volume.

A: Disable “absolute volume” from your smartphones to solve this issue

Unpair your bluetooth speaker first.
Go to Settings.
Select “Additional Settings”
Select “Developer options”
Find and check on the “Disable absolute volume”
Restart your phone and try connect again

Q: My TWS earphones can’t use single sided. Need to take out both only can connect to phone.

A: The side that used to pair with will be the master. Signal is sent to the master earbud then only will transmit to the other earbud. Please follow the steps below to use the second earbud individually: