Delivery times

• Edifier Malaysia offers a standard delivery service. Estimated delivery times include parcel preparation time and delivery time.
• West Malaysia: 3-5 business days for standard parcels. 3-7 business days for large parcels such as Bookshelf Speaker.
• East Malaysia: 4–8 business days for standard parcels. Large parcel delivery is currently unavailable in East Malaysia.
• *Customs clearance in East Malaysia can occasionally cause delays. Actual delivery times may vary.

Delivery coverage area
The delivery address must be within Malaysia. Coverage areas vary for standard and large parcels. 

Can I modify the delivery information after placing my order?
Please contact Customer Service for assistance.
a) Edifier Customer Contact Center through online chat or call our hotline number at +603 7880 4001 / +603 7880 4002 (available between Monday to Friday at 09:00-18:00); or
b) Email support: support@inter-asia.com.my.

How do I track my order?
For more detailed tracking information, please check with Customer Service.
a) Edifier Customer Contact Center through online chat or call our hotline number at +603 7880 4001 / +603 7880 4002 (available between Monday to Friday at 09:00-18:00); or
b) Email support: support@inter-asia.com.my.

What do I do if my parcel is lost/its shipping status has not been updated for a long time?

• Deliveries may be delayed for a number of reasons, including but not limited to inventory availability, logistics partner-related reasons, natural disasters, and other unforeseen circumstances. We will try our best to deliver your parcel to you in a safe and timely manner within the estimated delivery time.
• If you have not received your parcel by the estimated delivery time, or the order status is shown as Complete but you have not actually received your parcel, you can contact the courier or Customer Service for assistance.

Customer Service contact information

a) Edifier Customer Contact Center through online chat or call our hotline number at +603 7880 4001 / +603 7880 4002 (available between Monday to Friday at 09:00-18:00); or

b) Email support: support@inter-asia.com.my.