Frequently Asked Questions
Your Bluetooth earphone need to enter pairing mode in order to appear in Bluetooth search:
LED color may differ for models. Kindly refer to manual booklet for more details.
Your earbuds may have lost connection with each other. Please do a TWS pair to pair them together.
Try do a factory reset to the earphone/headphone. Different model may have different steps to reset. Kindly refer to manual booklet for factory reset method.
Also try unpair, restart your phone and pair again.
A: Edifier Speakers generate little noise, while the background noise of some audio devices are too high. Please unplug audio cable and turn the volume up, if no sound can be heard at 1 meter away from the speaker, then there is no problem with this product.
some noises may be generated by the music file due to compression. Please test with high quality music file to ensure the best quality from the speaker.
A: Disable “absolute volume” from your smartphones to solve this issue
A: The side that used to pair with will be the master. Signal is sent to the master earbud then only will transmit to the other earbud. Please follow the steps below to use the second earbud individually: